Frequently asked questions
How long does shipping take?
We ship within 3 business days, and delivery takes 7–10 days after that. So plan on about 10–13 days door to door. You'll get a tracking number by email as soon as your mat ships.
Where do you ship?
The US and Canada.
Are these indoor or outdoor mats?
Outdoor. They're built for entryways, porches, and front steps — that's what they're designed to do.
What are they made of?
Depending on the design, either silk loop or natural coconut palm (coir). Both hold up outdoors, and both are built to actually scrape dirt off shoes rather than just look good doing it.
What sizes do you offer?
Five, so you can match your actual doorway instead of guessing:
- 16" × 24" (40 × 60 cm) — small entry or apartment door
- 20" × 31" (50 × 80 cm) — standard single door
- 24" × 35" (60 × 90 cm) — wide single door
- 31" × 47" (80 × 120 cm) — double door or covered porch
- 47" × 63" (120 × 160 cm) — oversized entry
Measure your door width before ordering. Most single doors are about 32–36" wide, so the 20" × 31" or 24" × 35" is the usual pick.
How do I clean it?
Shake it out or give it a good vacuum. For anything stubborn, spot clean with mild soap and cool water, then let it dry fully before putting it back down. Don't machine wash — it'll wreck the fibers and the print.
Will the design fade?
Outdoor mats live a hard life. These are made for it, but like anything outside, a mat in constant direct sun and heavy rain will soften in color faster than one under a covered porch. Shaking it out now and then goes a long way.
The design doesn't look like my dog's breed.
Tell us. We draw these ourselves, and we'd rather fix a design than argue about it. Email us with a photo of your dog, and we'll take a look.
Do you do custom sizes or other breeds?
Custom sizing — email us, and we'll see what we can do. We add new breeds based on what people ask for, so send yours. It's genuinely how we decide what to draw next.
Can I return it?
Yes, within 30 days, as long as it's unused and in original condition. Full details in our refund policy.
Where is my order?
Check the tracking link in your shipping confirmation email. If it's been more than 14 days with no movement, email us, and we'll chase it down.
Who runs Fetchmat?
A college student and his mom. More on our About page.